Are You the Superstar Receptionist We’re Looking For?

Pathways Physiotherapy | Ferntree Gully, Melbourne VIC Casual, progressing to Part Time | Minimum 2 shifts per week

Are you –

• Passionate about working in an environment where we encourage people to become active, healthy and happy;
• Searching for an opportunity to learn and grow your professional and personal skills;
• Excited to be working with, and contributing to, a friendly and supportive team culture;
• Someone who loves working in an open, light and bright clinic;
• Ready and willing to start ASAP.

If you answered yes to all the above, then you may be the person we’re looking for!

This position is ideal for someone super reliable, efficient and friendly, and keen to join the wonderful Reception team in our growing Physiotherapy clinic.

Previous reception or customer service experience is required — Cliniko experience is highly regarded.

The Role

This role will start as casual, with a minimum of 2 shifts per week, initially covering afternoon shifts (2:00pm–8:00pm). For the right person, this will progress to a part-time position (around 4 shifts a week), with a mix of morning (8:00am–2:00pm) and afternoon shifts. Saturday mornings may occasionally be required.

Our Ideal Superstar Receptionist Will –

• Bring warmth to every client interaction, big or small;
• Keep their cool, even when the clinic gets busy;
• Sweat the small stuff — accuracy and attention to detail matter to us;
• Communicate brilliantly, whether it’s with a client, a physio, or the whole team;
• Stay organised and think one step ahead;
• Take ownership and run with things, without needing to be told twice;
• Roll with change — flexible in how they think and how they work.

What You’ll Be Doing

• Greeting clients and helping them feel comfortable from the moment they walk in
• Answering phones, emails and face-to-face enquiries
• Processing payments and managing appointment bookings
• Supporting our physiotherapy and Pilates team so they can focus on great client outcomes
• Monitoring stock levels and ordering supplies as needed
• Keeping the clinic running smoothly behind the scenes

How to Apply

If you think you’d be a good fit, please send an email with your resume and a cover letter to [email protected] and tell us why we’d be crazy not to hire you!

Applications close Friday 14th August 2026. Those who are successful will be contacted personally. We can’t wait to hear from you!